Refund Policy

At Indie Anchor, we strive to provide the best possible service to our customers. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the conditions under which refunds may be granted for our Source Control Management (SCM) hosting services.

1. Subscription Cancellations

You may cancel your subscription at any time. To cancel your subscription, please contact our support team at [email protected]. Your cancellation will take effect at the end of the current billing cycle.

2. Refund Eligibility

Refund requests will be considered on a case-by-case basis and may be granted at our sole discretion. Generally, refunds are available under the following conditions:

• Within 14 Days of Purchase: If you are not satisfied with our service, you may request a refund within 14 days of your initial purchase.
• Service Issues: If there are significant technical issues that we are unable to resolve within a reasonable time frame, you may be eligible for a refund.

3. Non-Refundable Services

The following are typically non-refundable:

• Services that have been used extensively or abused.
• Refund requests made after 14 days from the date of purchase.
• One-time fees, such as setup fees or domain registration fees.

4. How to Request a Refund

To request a refund, please contact our support team at [email protected] with the following information:

• Your account details (username, email address).
• The reason for your refund request.
• Any relevant information or evidence supporting your request.

We will review your request and notify you of the outcome within 10 business days.

5. Processing Refunds

If your refund request is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to process may vary depending on your payment provider's policies.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page. You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: [email protected]
Address: Indie Anchor, 80Av, Edmonton, AB, Canada